Your privacy

Last updated: 16 November 2026

Epicness is run by Kalani Bates and Ty, based on the Gold Coast, Queensland. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). In this policy, "we" and "us" means Epicness.

What we collect

• Contact details: your name, email, phone number and town, when you fill in a form, book or message us.
• Training details: your goals, experience, available gear and progress.
• Health information: a pre-exercise health screening, plus any injuries or conditions you tell us about. We only collect this with your consent, so we can train you safely.
• Payment details: handled by Stripe. We never see or store your card number.
• School and organisation details: contact details for staff who send an enquiry.

How we use it

• To reply to your enquiry and get you started
• To write, check and adjust your training program
• To keep you safe in sessions and surf lessons
• To take payments and keep business records
• To send you updates or offers, but only if you've agreed. You can unsubscribe at any time.

We don't sell your information, and we don't share it with anyone except as set out below.

Who we share it with

We use a few trusted services to run Epicness:

• Netlify hosts this website and receives the forms you send.
• Everfit runs the Epicness training app, including your program, check-ins and health screening.
• Stripe processes payments.
• Calendly handles bookings.
• Google Fonts provides the fonts on this site.

Some of these services store data overseas, including in the United States. We choose providers with strong security. We may also share information if the law requires it, or in an emergency to protect someone's health or safety.

Photos and videos

We'll only post photos or videos of you, or a client story about you, with your permission. You can ask us to take them down at any time.

Under 18s

Clients under 18 need a parent or guardian's consent, and a parent or guardian stays included in any messages with us. For school programs, we work under the school's own policies.

Keeping it safe

Your information is kept in password-protected accounts with two-factor login. This website is encrypted (HTTPS). We keep records only as long as we need them, or as long as the law or our insurance requires, and then delete them securely.

Cookies

This website doesn't use advertising or tracking cookies. Our hosting provider may keep basic technical logs (like your IP address) for security.

Seeing or correcting your information

You can ask to see the information we hold about you, correct it, or have it deleted. Just contact us and we'll respond within 30 days.

Questions or complaints

Email kalanibates@outlook.com or call 0478 618 699. We'll aim to resolve any concern within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version will always be on this page.